Frequently asked questions

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Answers to what people ask us most, organized by topic. Can’t find yours? Our pharmacy team
is a live chat or phone call away.

Ordering & payment

Do I need to create an account to order?

No. You can check out as a guest. Creating an account lets you track orders, save addresses,
and reorder faster in the future.

What payment methods do you accept?

We accept PayPal and all major credit and debit cards, including Visa, Mastercard, Amex,
and Discover.

Is my payment information secure?

Yes. Checkout is PCI compliant and encrypted with 256-bit SSL. We never store your full
card details on our servers.

Can I order in bulk or set up recurring orders?

Most medicines are available in multiple pack sizes, including 90-day supplies. We don’t
currently offer automatic recurring orders, but you can easily reorder from your account
history.

Shipping & delivery

How long does shipping take?

Most orders arrive within 7 to 10 business days via tracked international shipping. You’ll
receive a tracking link as soon as your order dispatches.

Do you ship to all US states?

Yes, we ship to all 50 US states.

How will I know when my order ships?

You’ll receive an email with a tracking number as soon as your order is dispatched from our
facility, typically within 1 to 2 business days of pharmacist review.

What happens if my package is held at customs?

Personal-use quantities of medication typically clear customs without issue. If a package is
held, our support team will help resolve it and will reship or refund if it can’t be delivered.

Generic medicines & quality

What is a generic medicine?

A generic medicine contains the same active ingredient, strength, and dosage form as its
branded counterpart, manufactured to the same quality standards but sold without the
brand name markup.

What payment methods do you accept?

We accept PayPal and all major credit and debit cards, including Visa, Mastercard, Amex,
and Discover.

How do you verify medicine quality?

Every medicine we list is checked against its US branded equivalent for active ingredient and
dosage by our pharmacy team, and every manufacturer we work with holds current WHO
-GMP certification, which our quality assurance team independently audits.

Why are your prices so much lower than US pharmacies?

Generic medicines cost less to produce once a branded drug’s patent expires, and we source
directly from WHO-GMP certified manufacturers without the distribution markups common
in the US pharmaceutical supply chain.

Will the generic work the same as my branded prescription?

Generic medicines are formulated to contain the same active ingredient, strength, and
dosage as their branded equivalents. We still recommend confirming the switch with your
doctor, particularly for medications with a narrow therapeutic range.

Prescriptions & safety

Do I need a prescription to order?

Most of our generic medicines don’t require a prescription upload. Certain regulated
categories, including select mental health, cancer care, and controlled medications, require
either a prescription or a brief consultation with our pharmacy team before shipping.

Is it legal to import medicine for personal use?

US personal-use import guidelines generally allow a reasonable supply of medication for
personal use. We recommend checking current FDA guidance for your specific medication
before ordering.

What if my medicine needs a doctor's consultation?

If our pharmacist review flags your order for consultation, we’ll email you directly with next steps
rather than cancel the order outright.

Can I ask a pharmacist a question before ordering?

Yes. Our pharmacy team is available by live chat, WhatsApp, or phone to help you find the
right generic equivalent before you order.

Returns & refunds

What is your refund policy?

If your order arrives damaged, incorrect, or doesn’t arrive at all, we’ll issue a reship or a full
refund. Contact support with your order number to start the process.

What if my order arrives damaged or incorrect?

Contact our support team within 14 days of delivery with photos of the issue, and we’ll
arrange a replacement or refund.r.

Can I cancel my order after placing it?

You can request a cancellation within a few hours of placing your order, before it enters
pharmacist review. Contact support as soon as possible.

Account & support

How do I track my order?

Use the tracking link emailed to you at dispatch, or enter your order number on our Track
Your Order page.

How do I contact customer support?

You can reach us by phone, WhatsApp, or live chat, all linked at the top of every page.

Do you store my personal information?

We store only what’s needed to process and ship your order. See our Privacy Policy for full details on what we collect and how it’s used.

Still have a question?

Our pharmacy team is available by live chat, WhatsApp, or phone for anything specific to your medicine or order.

Chat with a pharmacist

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Licensed international pharmacy shipping WHO-GMP certified generic medicines to all 50 US states since 2019.

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This website does not provide medical advice. Content is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician before starting or switching medication.